Returns & Exchanges
At Fashion Gang, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, items must meet the following conditions:
- Items must be returned within a specified return window from the date of purchase.
- Items must be unworn, unwashed, and in their original condition.
- All tags must be attached and the item must be in its original packaging.
- Final sale and clearance items are not eligible for returns or exchanges.
2. How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team:
Email: info@fashiongang.store
Phone: +1 (901) 319-7777
Once your request is approved, we will provide return instructions.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method for returns.
4. Refund Process
Once we receive and inspect your returned item, we will process your refund:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank.
5. Exchanges
If you need a different size or color, we recommend placing a new order and returning the original item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.
7. Contact Us
If you have any questions about our Returns & Exchanges policy, feel free to reach out:
Email: info@fashiongang.store
Phone: +1 (901) 319-7777